Terms & Conditions


1. General information about us

For your convenience, we have listed below some general information about ourselves:

“We” are part of Media24 and “us” and “our” have a corresponding meaning herein.

Our address of establishment is at 40 Heerengracht, Media24/Naspers Centre, Cape Town 8000, South Africa and we will accept service of all legal documents there;.

Our telephone numbers are Tel: 021 406 4552

Our e-mail address is shop@media24.com

2. Definitions

In these Terms of Use:

Account means your subscription account for use of our services;

Content means any information, data, text, software, music, sound, photographs, graphics, video, messages, and tags contained on this web site;

Contributor Guidelines means our guidelines for making content contributions to this web site, which is set out here in Section D of these Terms and Conditions;

ECT Act means the Electronic and Communications Act 25 of 2005;

Privacy Policy means our privacy policy, which is set out on the Privacy Policy section of this website;

Terms of Use means the terms and conditions set out herein;

User means any User of this web site, including any advertiser, subscriber, blogger, member, contributor or other User of the services offered here;

We, us and our means Media24 (and, unless the context indicates otherwise, its owners, employees, suppliers, internet service providers, agents and affiliates);

You mean a User of this website;

The singular includes the plural and vice versa; and Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the Terms;

3. General Conditions of Use for this Website

  1. You agree to use this site in accordance with these terms of use, and all laws, regulations and codes of conduct (including self regulatory) applicable to you and your use of the Internet and the services provided to you on this site, including our Contributor Guidelines. In particular, you agree to use this site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of or enjoyment of this site by any third party. Furthermore you agree not to use the site in a manner that would bring us, our business and/or any of our affiliates into disrepute.
  2. Please be aware that the Content on this web site, including without limitation, as may emanate from our mentorship program and as may be found in the blogs, forums, chat groups, comment sections and bulletin boards of the web site, does not amount to professional advice, diagnosis or treatment of any kind, be it medical, legal, professional, personal or otherwise, and we recommend Users seek their own advice from a professional in their area. If you choose to rely on such content you do so entirely at your own risk and you accept that we will have no liability to you in this regard. We do not generally monitor, edit, control or filter the content posted by our Users. You acknowledge that content submitted to this web site by other Users do not necessarily represent our views and that we have not authorized nor endorsed such content. We do not endorse any events, products or services posted, promoted and/or listed by Users on our site and our display of such events, services or products should not be construed as any form of endorsement thereof. All arrangements regarding such events, products and services are to be made directly with the relevant User and are made at your own risk and we, our subsidiaries, officers and employees accept no liability regarding any event, service or product advertised, supplied or otherwise promoted on this site by any third party or any arrangements made in respect thereof, or otherwise incurred in connection with any such events, products or services.
  3. You agree not to use our website for any unlawful purpose, and, specifically, you agree not to post or transfer to our website (nor include in any message sent to our website) any material that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties’ computer system. You agree to indemnify us in respect of any liabilities, losses, expenses, or other costs whatsoever incurred as a result of a breach of your obligation hereunder, including, but not limited to, any claims made against us by any third party.
  4. We have to protect our business and secure our systems. Consequently, by subscribing to our web site you agree that we may intercept and monitor any communication that you may send to or receive via our website to the maximum extent allowed by law and you understand and agree that we may use, publish and disclose such communications for any lawful purpose. Monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of unlawful or otherwise undesirable material or content.
  5. We reserve the right, in our sole and absolute discretion, without notice to remove any material you have submitted to our web site and/or to suspend and/or terminate your subscription, access and/or use of any or all of the services and/or this site at any time without notice, and we will probably do so if you act in breach of these terms.
  6. You acknowledge that the ownership in any intellectual property rights (including without limitation, copyright and patent rights) in the components and features of this site belongs to us, excluding any data, materials, comments, ideas, feedback or suggestions specifically submitted by Users, which will remain vested in such Users. You acknowledge that we also own any intellectual property rights in the compilations, collective works and derivative works created by us which may incorporate the content of Users. Accordingly, no part of this site (including its source HTML code) may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilizing this site, meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content. If you submit any data, materials, comments, ideas, feedback or suggestions to our website, you grant us an irrevocable, perpetual, worldwide and royalty-free license to use, compile, display, publish, publicly perform, reproduce, distribute, broadcast, lease, adapt, modify and promote such data in any manner of form. Framing of the content on this site without our written consent is expressly prohibited.
  7. You may only use the trademarks featured in our site for the purpose of displaying this site on your computer screen or printing out this site on your printer for the purpose of viewing same. Any other use of the trademarks without prior written consent is strictly prohibited.
  8. We, our subsidiaries, officers and employees do not make any warranties, representations or undertakings, express or implied, about the content of this site or the services provided on it or about the content of any other website which may be referred to or accessed by hypertext link from this site, and we do not endorse or approve the content of such third party websites. In particular, we disclaim all warranties implied by law and we do not make any representations as to the accuracy, suitability, non-infringement, availability, timeliness, security, completeness or reliability of information contained on this site and we shall not be bound in any manner whatsoever by the information contained on this web site, including errors and omissions. Furthermore, we do not represent that this site is free of viruses or bugs or anything else, which may have a harmful effect on any technology or that the site is compatible with all computer systems and browsers. Any material and/or information downloaded or otherwise obtained through the use of this web site is thus done at the User’s sole discretion and risk and the User is solely responsible for any damage to its computer system or loss of data that results from the download of any such material.
  9. We are committed to protecting your privacy. We will compile and use the information which you give to us to provide you with services and personalize your use and visits of this site. We may also use such information to inform you, the User, about changes in the services we offer and/or about features we think you would find of interest. By giving us this information, you consent to our use of it for these purposes and for the purposes outlined in our Privacy Policy, including for the purpose of processing your requests. For further information regarding our treatment of your personal information, you are referred to our Privacy Policy section on this website.
  10. You use our web site at your own risk. We exclude any and all liability that we, our subsidiaries, officers and employees may incur for any losses or claims arising from an inability to access this site or use a service on this site, or arising from any use of this site or reliance of the data obtained from or transmitted using this web site, to the fullest extent permissible by law, even if we, our subsidiaries, officers or employees were negligent or aware of the problem in advance. In no event will we, our subsidiaries, officers and/or employees be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated saving and/or other direct or indirect or consequential loss of any kind in statute, contract, delict (including negligence and gross negligence) or otherwise arising in connection with your use of this site, save where such liability cannot be excluded by applicable law.
  11. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including attorneys’ fees on a party and own client scale, made by any third party due to or arising out of your breach of these terms or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
  12. We also reserve the right, without notice and in our sole and absolute discretion, to make changes to any parts of the site inclusive of changes to these terms of use. It is your sole responsibility to review our terms of use on each occasion prior to making use of this site. If you continue to use this site after our amended terms of use has been posted on the web site, it will constitute a deemed acceptance of such amended terms of use. We specifically reserve the right at any time to change, suspend or discontinue without notice, any service component and/or feature of this web site.
  13. You may be required to choose a User name and a password to register as a buyer. You are responsible for keeping your User name and password secret. You will be required to enter your Username and password every time you want to use one of our subscription services. You indemnify us from and hold us harmless against any loss or damage suffered or liability incurred arising from your failure to keep your account details (such as User names, passwords and access codes) secure or from you permitting anyone else to use your subscription account with us. You accept that you will be liable for all data submitted and transactions concluded on your subscription account.


  1. Unless expressly stated otherwise these terms will apply to all competitions offered on this web site. In the event of conflict between these terms and the rules applicable to any specific competition, the specific competition’s rules will prevail.
  2. All competitions offered on this web site will be open to residents of South Africa only unless expressly stated otherwise.
  3. Anyone working for us or for the specified competition partner, or for any of our affiliated companies, or for any of our advertising, media or PR agencies, as well as any family members or associates of the aforesaid persons are prohibited from entering a competition offered on this web site.
  4. No cash alternative is available to any prize unless expressly stated otherwise.
  5. The closing date for any competition will be as stated. The judges cannot accept responsibility for late entries.
  6. Entrants must also be over 18 years of age. Entrants expressly declare that they are duly authorized to participate in the competition.
  7. The judges decision will be final. We will not enter into correspondence.
  8. All entrants’ information will be used only in accordance with our Privacy Policy.
  9. Where entry by SMS is applicable, SMSs are charged. Premium rates apply. Free rates do not apply.
  10. We reserve the right to cancel any competition without notice at any time.
  11. Multiple winners may be subject to tie-break to decide an outright winner.
  12. We may re-allot prizes if we are unable to contact selected winners. Please ensure that you provide the correct contact details.
  13. Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification.
  14. Winners may be required to be photographed for publicity purposes or to participate in a radio or television broadcast. No fees will be payable in this regard.
  15. Prizes are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. You must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-allotted.
  16. Where prizes involve travelling abroad, winners must be in possession of a valid passport, required visas and the relevant health certificates.
  17. We accept no responsibility for any incorrect or incomplete registration details that you may supply as part of your registration. No responsibility will be accepted for undelivered, lost or delayed entries. Proof of sending is not proof of receipt. Errors in entries may, in the judges discretion, void entries.
  18. If any prize offered is unavailable, we reserve the right to select alternative prizes of equivalent value and we reserve the right to modify, supplement or withdraw all or part of this competition without notice and no refunds of costs of entry will be payable.
  19. Entrants acknowledge that in consideration of the prize offered to winners by us the winning entries may be released, performed or displayed to the public by us or any company connected with the promotion. This will be in the form of the winner’s name and place of origin. Entrants agree that we are the owner of all right, title and interest in all entries, including the entire copyright, whether now existing or howsoever, arising in the future, including all worldwide rights to promote, reproduce for commercial use or otherwise, edit, advertise and publicise, produce, record and reproduce by any art medium or method whether now known or later developed (‘Exploitation Rights’) to be exercised in our sole discretion throughout the world for the full term of copyright and other rights in the entries and all extensions thereof including for the avoidance of doubt the right to register any design rights and/or trademarks. Entrants undertake to do all things necessary, including the execution of any requisite documentation to transfer the Exploitation Rights to us, as and when requested by us.
  20. Further, the entrant irrevocably and unconditionally waives all moral rights to which they may now or at any time in the future be entitled pursuant to any copyright law and under any similar law in force from time to time anywhere in the world in respect of all works referred to herein.
  21. Media(Pty) Ltd, our other affiliates, our competition partner/s and their respective shareholders shall not be liable in any way whatsoever for any loss, damage, injury or costs, howsoever arising, suffered as a result of your participation in a competition.


To be a part of our community, make comments and/or engage with other users on our site, there are two non-negotiable rules we enforce to protect Users and ourselves:

  1. Rule 1: Whilst we appreciate constructive criticism we expect all Users to treat others with respect. Users must also be at least 18 years old to post comments, chat or blog on this site.
  2. Rule 2: We refuse to publish and will remove any content we think is unacceptable. We call everything that is published on our web site content, including your blogs, comments and responses, as well as your personal and business profile information, messages, poll responses, video, text, images etc. We must insist that your content not include or be linked to any of the following, which we are likely to find unacceptable:

Hate speech, racism, discrimination, or content that is libellous, defamatory, false or misleading or misrepresents another person – particular if obvious or deliberate.

Any writings that include swear words or obscene or inappropriate language.

Activities that constitutes stalking, harassment or abuse, or is considered threatening towards a person or other people.

nything that infringes someone else’s intellectual property rights (including copyright, trademark, trade secret or patent) or amounts to an unauthorised disclosure of confidential information or trade secret. If you quote someone in the content you provide, it’s up to you to credit the original author and publication.

Anything that contains information contains unsolicited advertising or marketing links or material – particularly if such links or material is unrelated to the particular discussion.

We generally decide what’s acceptable or not on an item-by-item basis, but we are also in no way limiting ourselves to only evaluating the things mentioned above. We reserve the right to edit and/or remove content, and alter the unacceptable list, as and when required without notifying Users. To a large degree, we will be relying on you to help us evaluate the content on the site. If you see something that you feel is in breach of any or all of the above, please email us at shop@media24.com


1. Complaints

  • We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us at the email address given in section 1 of Part A above. We will try to do our best to resolve any problems that arise. Please provide us with the following as part of your complaint:
  • Your full names, physical address, telephone number and email address
  1. . Use of this website is subject to the laws of the Republic of South Africa, and the exclusive jurisdiction of the Western Cape High Court, Cape Town. But you agree that we may, in our discretion, approach any Magistrate’s Court of competent jurisdiction over your person to adjudicate on any dispute arising from or in connection with these Terms of Use. You agree to accept service of legal process at the addresses you provide to us when you use or subscribe to our website services.
  2. The location and description of the feature or component of our web site which is the cause of your complaint
  3. The rights that you allege to be infringed by such feature or component
  4. The actions you would like us to take to remedy the problem
  5. A statement confirming that you are making the complaint in good faith
  6. A statement confirming that the information you are providing to us is to the best of your knowledge true and correct
  7. Please incorporate your signature into the complaint
    1. Use of this web site is subject to the laws of the Republic of South Africa, and the exclusive jurisdiction of the Western Cape High Court, Cape Town provided that we may, in our discretion, approach any Magistrate’s Court of competent jurisdiction to adjudicate on any dispute arising from or in connection with these terms of use notwithstanding that the amount in dispute may exceed such court’s jurisdiction, and you consent thereto. You agree to accept service of legal process at the addresses you may provide to us when you use or subscribe to our web site services.
    2. These terms of use and the terms incorporated herein by reference constitute the entire agreement between you and us with respect to this site, the services offered here and any products and services acquired through this site, and supersede any previous agreements, negotiations, representations, arrangements, undertaking or proposals whether written or oral concerning the subject matter hereof.
    3. Our failure to enforce any provision of this agreement will not be construed as a waiver of any provision or right. In the event that a portion of this agreement is held unenforceable or invalid by any competent authority, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, failing which it will be severed from the remainder of the provisions which will remain of full force and effect to the maximum extent permitted by law.
    4. You will not have the right to subcontract, cede, delegate, transfer and assign any of your rights, obligations or duties hereunder to any other person and/or entity without our prior written consent. We will have the right to cede, delegate, transfer and assign our rights, obligations and duties hereunder to any person and/or entity, and you hereby consent to such cession, delegation, assignment and transfer.
    5. We will be excused any failure to perform or delay in performance of any or all of our obligations hereunder as a result of an event of force majeure, including without limitation acts of God (including flood, fire, earthquake or other similar events), riots, war, strikes, lock-outs or other industrial disputes, epidemics, failure of telecommunications systems, failure of the world wide web, any outages of the internet or connection or communications thereto, governmental restraints and act(s) of legislature or any other cause outside our reasonable control.
    6. Each provision of these terms and conditions is severable, the one from the other, and, if at any time any provision is or becomes or is found to be illegal, invalid, defective or unenforceable for any reason by any competent court, the remaining provisions shall be of full force and effect and shall continue to be of full force and effect.

2. General information about us:

1. Media24Shop is an Ecommerce platform that allows the purchase of media products such as magazines, books and part works and collectables.

2. Subject to availability and receipt of payment, requests will be processed within 5-7 days for main and regional areas and 7-10 days for country areas. Delivery confirmed by order number that will be sent via email. Delivery will be done via SLiMS courier.

3. The offering on this website is available to South African clients only.

4. The provision of goods and services by Media24Shop is subject to availability. Email shop@media24.com for damaged goods.

 5. Media24Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

 6. Payment options accepted Payment may be made via Visa and MasterCard.

7. Card acquiring and security Card transactions will be acquired for Media24Shop via PayFast. Users may go to https://www.payfast.co.za/ to view their security certificate and security policy.

8. Customer details separate from card details Customer details will be stored by Media24Shop separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to https://www.payfast.co.za/

9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Media24Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile This website is governed by the laws of South Africa and Media24Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:

Address: 40 Heerengracht, Media24/Naspers Centre, Cape Town 8000, South Africa

Telephone number: Tel: 021 406 4552

E-mail address: shop@media24.com